4 stars for Phil Connect
Our survey shows that 90% of pharmacists who use Phil Connect on a weekly basis are very satisfied with the service.
At APB, we want to make sure that what we offer to our partners through Intelacy delivers genuine added value. That’s why we systematically monitor our KPI’s – which we share with you in clear, structured reports – and regularly follow up satisfaction with our services, among both our partners and pharmacists.
A recent small-scale survey (n=69) shows that pharmacists who use Phil Connect on a weekly basis are (very) satisfied with this functionality in Phil. 90% of respondents gave a satisfaction score of 4 or 5 on a 5-point scale. A clear signal that Phil Connect meets a real need among pharmacists.
“An important tool within our pharmacy practice”
★★★★☆
These pharmacists use Phil Connect to support the advice they give. That is also why patient-oriented content, such as videos and leaflets, is highly appreciated. When the material aligns well with the patient’s needs, Phil Connect also saves valuable time.
Our takeaways
What stands out most: for pharmacists who use Phil Connect regularly, this is not a channel where content sits idle. The material is actively used in conversation with the patient.
At the same time, we see clear growth potential to encourage more pharmacists to use Phil Connect more often. That will be an important focus for APB. We also see opportunities to expand our content offer. A rich and varied range of educational content only strengthens pharmaceutical care and personal guidance in the pharmacy.
And that benefits everyone: you, the pharmacist, and above all the patients.